Who is this course suitable for?
The Team Leader/Supervisor Apprenticeship is for someone who can take responsibility for managing a team or discrete project. They can support, manage and develop team members, manage projects, plan and monitor workloads and resources. They can take responsibility for delivering operational plans, resolving problems, and building relationships.
Role Profile (what the successful candidate should be able to do at the end of the Apprenticeship)
Team Leaders/ Supervisors need to have the right values, behaviours, developed competences and skills to manage and lead their team successfully in their business sector. They are key roles within a workforce that enable the team to perform and achieve their goals and targets. Team leader/Supervisors motivate, inspire and develop the members of their business through mentoring and coaching.
They will be able to communicate to their team effectively using a variety of methods and provide constructive feedback as well as chair business meetings.
They will have the skills to be able to build relationships with their team and with business stakeholders. They will know how to use emotional intelligence to facilitate how they work with the team. Their understanding of conflict management will be established and they will have the ability facilitate cross team working to support delivery of organisational objectives.
Key responsibilities are likely to include supporting, managing and developing team members, managing projects, planning and monitoring workloads and resources, delivering operational plans, resolving problems, and building relationships internally and externally