Who is this course suitable for?

This qualification provides learners with the knowledge that is required to work in a range of environments in a business administration role. Learners will know how to carry out administrative tasks such as managing information and supporting events and will be able to apply their knowledge in a variety of industries and job roles.

This qualification aims to cover:

This course consists of seven mandatory units:

  • Principles of providing administrative services
  • Principles of business document production and information management
  • Understand communication in a business environment
  • Understand employer organisations
  • Understand how to develop working relationships with colleagues
  • Understand how to provide administrative support for meetings
  • Understand customer service

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